Last Updated: 3/14/2023

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any services that you purchased with us.

Interpretation & Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "BURAQ", "the Company", "We", "Us" or "Our" in this Agreement) refers to Al Aadil Investment Projects LLC Located at Bousher, Muscat, Oman, OM.

Services refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Services from Us.

Mobile App refers to Buraq mobile application.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

General Return Policy

All Services that are eligible for return and would be processed if conditions are met.

How to Initiate A Return

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: support@buraq.me

You will be updated for their Return Status through their EMAIL or PHONE or BOTH, provided that all contact information is recorded to us.